Knowledge base
⚙ Administration
Settings, categories, custom fields and system configuration.
Designing custom fields that people actually fill in
Every required field costs you completed forms. Spend them deliberately.
Read the article →Business hours, holidays and SLA clocks
An SLA measured against the wrong clock is worse than no SLA.
Read the article →Writing automation rules that help rather than annoy
Three rules well chosen beat thirty that fight each other.
Read the article →